Privacy Policy Told Limited
Effective Date: 20th September 2024.
Introduction
At Told Limited we are committed to protecting the privacy and personal information of our clients, website visitors, and other users of our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the New Zealand Privacy Act 2020 and the General Data Protection Regulation (GDPR), where applicable.By accessing or using our website or services, you agree to the terms outlined in this policy.
2. Information we collect
We may collect the following types of information:
2.1 Personal Information:We collect personal information you provide to us when you:
Contact us via the website, email, or phone
Subscribe to our newsletter or marketing communications
Engage our servicesPersonal information may include, but is not limited to:
Name
Email address
Phone number
Company name
Billing and payment details
2.2 Non-Personal Information:We may automatically collect non-personal information, such as:
IP address
Browser type
Device type
Pages visited on our website
Time and date of your visit
3. How we use your information
We may use the information we collect for the following purposes:
To provide, operate, and maintain our services
To communicate with you regarding your inquiries or projects
To send newsletters, marketing, and promotional content (with your consent)
To process transactions and manage payments
To improve our website and servicesTo comply with legal obligations
4. Disclosure of information
We will not share or sell your personal information to third parties, except as required for:
Legal compliance (e.g., in response to a legal request or investigation)
Service provision (e.g., payment processing, web hosting)
Protecting our rights or property
We may share your information with trusted third-party service providers who assist us in operating our business. These third parties are obligated to maintain the confidentiality and security of your information.
5. Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction. However, no internet-based service is entirely secure, and we cannot guarantee the absolute security of your information.
6. Cookies
We use cookies to improve user experience, track website performance, and analyse user behaviour. Cookies are small text files stored on your device when you visit our site.
You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
7. Your rights
Under the New Zealand Privacy Act 2020 and GDPR (if applicable), you have the following rights:
Access: You can request a copy of the personal information we hold about you.Correction: You can ask us to correct any inaccurate or outdated information.Deletion: You can request the deletion of your personal data, subject to legal obligations.
Objection: You can object to the processing of your personal data for direct marketing purposes.
To exercise any of these rights, please contact us at info@told.co.nz.
8. Retention of information
We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
9. International transfers
If you are located outside of New Zealand, your personal information may be transferred to, and processed in, New Zealand or other jurisdictions where our third-party service providers operate. We will ensure appropriate safeguards are in place for such transfers.
10. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
11. Contact us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Told Limited Email: info@told.co.nz